---
title: "Create HelpDesk Request"
slug: "create-helpdesk-request"
description: "The helpdesk request can be created by employee from the Employee menu or by HR from the HR HelpDesk dashboard."
tags: ["Local HR", "Employee", "HR"]
updated: 2024-07-10T09:40:27Z
published: 2024-07-10T09:40:27Z
canonical: "help.lanteria.com/create-helpdesk-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create HelpDesk Request

HelpDesk requests can be created in the Employee or in the HR role.

To create an HR HelpDesk request, follow the steps below:

1. Open the HR HelpDesk:
  - In the Employee role menu, click **My Details** > **HR HelpDesk**. NoteBy default, the HR HelpDesk menu item is disabled for the Employee role. Contact your Lanteria HR administrator or the Lanteria HR vendor for assistance with turning it on.![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img1062.png)
  - In the HR role, in the Dashboard window, click HR HelpDesk.![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img1063.png)
2. Click **Create Request**.  
![image179](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/image179.png)
3. In the Title field, specify the request title.
4. In the **Priority** field, select a priority you would like to assign to your request – **Low**, **Normal** or **High**.
5. In the Due Date field, enter a date by which you would like your request to be completed.
6. In the Category field, select a category the request belongs to. [HelpDesk request categories](/v1/docs/hr-helpdesk-categories) are customizable. You can change the request category later on.
7. Optionally, in the Description, type a description of your request.
8. Additionally, in the Notes field, you can type a note if necessary.
9. Click Save to save the request.

You will be marked as the HelpDesk request initiator.

If the HelpDesk request category that you selected has a responsible person(s) assigned to it, that employee(s) will be assigned to be responsible for your request by default. This can be changed if necessary. If a HelpDesk request has multiple responsible persons assigned to it, any of them can process the request.

Now, your request is ready to be [processed](/v1/docs/process-a-helpdesk-request).

You will get e-mails on the updates to your request. It will be available under **My Requests**.