---
title: "HelpDesk Notifications"
slug: "helpdesk-notifications"
description: "Specify whether Notification Workflow Settings or email templates will be used for sending notifications for HR HelpDesk."
updated: 2024-07-19T14:35:44Z
published: 2024-07-19T14:35:44Z
canonical: "help.lanteria.com/helpdesk-notifications"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpDesk Notifications

The notifications can be sent when an HR HelpDesk request is created, assigned to a responsible, a new comment is posted or its status is changed. The notifications can be set up based on [Notification Settings](/v1/docs/notification-settings) or [email templates](/v1/docs/email-templates). Set up either of these and then select a way to be used:

1. Go to **Settings** > **Settings and Configuration** > **Core HR**.
2. Click **Processes and Approval Workflows** and then the **Advanced** tab.
3. If the email templates will be used, select the **Ignore Notification Workflow Settings for HelpDesk** check box. If notification workflow settings are to be used, leave the check box cleared.**![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img1077.png)**