---
title: "HelpDesk Request Editing Permissions"
slug: "helpdesk-request-editing-permissions"
description: "Do not allow Employee and Manager users to assign responsible, include other employees and change status for the HelpDesk request. "
updated: 2025-03-20T12:28:57Z
published: 2025-03-20T12:28:57Z
canonical: "help.lanteria.com/helpdesk-request-editing-permissions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HelpDesk Request Editing Permissions

By default, the responsible user with the Employee or Manager role can assign the responsible, include other employees and change the status to **In Progress** for the HR HelpDesk request. The included user can include other employees. To disable these options, select the **Limit HelpDesk Request Editing** check box under **Settings** > **Settings and Configuration** > **Core HR > **HR HelpDesk****. The setting doesn't influence the HR role.

![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/image-1742473721471.png)

Responsible permissions with selected **Limit HelpDesk Request Editing** check box:

- View the request
- Close (complete) the request
- Close the dialog

Included user permissions with selected **Limit HelpDesk Request Editing** check box:

- View the request
- Remove himself/herself from the list of included employees
- Close the dialog