---
title: "HR HelpDesk Dashboard"
slug: "hr-helpdesk-dashboard"
description: "Use HR HelpDesk dashboard to view, create and process helpdesk requests. You can also check HelpDesk requests statistics here."
tags: ["HR"]
updated: 2023-05-09T12:39:40Z
published: 2023-05-09T12:39:40Z
canonical: "help.lanteria.com/hr-helpdesk-dashboard"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HR HelpDesk Dashboard

Use **HR HelpDesk** dashboard to view, create and process helpdesk requests.

![img028(1)](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img028(1).png)

Here you can [create requests](/v1/docs/create-helpdesk-request), view existing requests filtered by status, category, country, and location, and [process](/v1/docs/process-a-helpdesk-request) them, and view [HelpDesk requests statistics](/v1/docs/hr-helpdesk-statistics). You can filter requests by other statuses, by clicking a status at the top of the dashboard. You can select the **Require My Action Only** check box to view only request where your action is required. If you change these filters, click **View** to apply them.

Under the HR HelpDesk dashboard name the following is displayed:

- Open – The number of all open requests from any user.
- Unread – The number of open requests not yet read by the current user.

Please [set up HR HelpDesk categories](/v1/docs/hr-helpdesk-categories) to use [HR HelpDesk](/v1/docs/hr-helpdesk).

Click the ![HighContrastModeDisabled(1)](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/HighContrastModeDisabled(1).png) icon to enable or the ![HighContrastModeEnabled(1)](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/HighContrastModeEnabled(1).png) icon to disable the high contrast mode, which may be helpful for people with disabilities.

## Related

- [Create HelpDesk Request](/create-helpdesk-request.md)
- [Process HelpDesk Request](/process-helpdesk-request.md)