---
title: "HR HelpDesk"
slug: "hr-helpdesk"
description: "HR HelpDesk facilitates communication between HR and employees. Any request to HR can be created, described and prioritized by employee from the Employee menu."
tags: ["Local HR", "HR"]
updated: 2026-08-25T09:58:01Z
published: 2026-08-25T09:58:01Z
canonical: "help.lanteria.com/hr-helpdesk"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HR HelpDesk

HR HelpDesk in Lanteria HR facilitates communication of HR and employees. Any request to the HR team can be created, described and prioritized by an employee from the Employee role menu. HR assigns the responsible HR person who processes the request. The employees can track the status and view the feedback for their requests.

To work with the HR HelpDesk:

- The HR team clicks the **HR HelpDesk** dashboard from the Dashboard page:  
![img390](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img390.png)
- Employees click **My Details** > HR HelpDesk:NoteBy default, the HR HelpDesk menu item is disabled for the Employee role. Contact your Lanteria HR administrator or the Lanteria HR vendor for assistance with turning it on.![img388](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/img388.png)

To work with HR HelpDesk, learn how to:

- [Set up HR HelpDesk request categories](/v1/docs/hr-helpdesk-categories-1)
- [Create HelpDesk request](/v1/docs/create-helpdesk-request)
- [Process HelpDesk requests](/v1/docs/process-helpdesk-request)
- [View HelpDesk request statistics](/v1/docs/hr-helpdesk-statistics)
- [Automatically Close Inactive HR Help Desk Requests](/v1/docs/automatically-close-inactive-helpdesk-requests-2)

## Related

- [Process HelpDesk Request](/process-helpdesk-request.md)