---
title: "Process a HelpDesk Request"
slug: "process-a-helpdesk-request"
description: "Work on the HelpDesk requests assigned to you (leave comments, change status, add attachments, reassign to another responsible)."
tags: ["Employee"]
updated: 2023-02-21T21:07:10Z
published: 2023-02-21T21:07:10Z
canonical: "help.lanteria.com/process-a-helpdesk-request"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.lanteria.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Process a HelpDesk Request

If you are assigned to any HelpDesk request as responsible, you will see it in the **HR HelpDesk** page under **Require My Action**.![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/image-1674406807620.png)

Follow these steps to process a request:

1. Click **My Details** > **HR HelpDesk** and check the requests under **Require My Action**.
2. Select a request that requires your action and click its title.![](https://cdn.document360.io/c315c68d-2799-4fcc-9a39-084315b58f14/Images/Documentation/image-1674406842598.png)
3. When working on the request, you can type the comments in the comment box and click **Comment on this Case**.
4. Use the **Change Status** box to change the status, reassign the request to another employee or close the ticket. Please note that you can reassign only the requests you are responsible for or those created by you and unassigned.
5. Under **Attachments**, click **Add** to attach a document to the request.

## Related

- [HR HelpDesk Requests](/hr-helpdesk-requests.md)
- [Create a HelpDesk Request](/create-a-helpdesk-request.md)